Privacy Policy

ex.gold is operated by SOLVED - FZCO , a company registered in the United Arab Emirates.

This Privacy Policy applies to ex.gold, including marketplace pages, vendor storefronts, account features, enquiry flows, support channels, live-rate displays and related services.

It does not replace privacy notices from sellers, payment providers, logistics providers or other third parties. If you interact with a seller through ex.gold, that seller may separately decide how it handles your information.

Where a seller enters, uploads or publishes personal data through seller tools, that seller is generally responsible for deciding why and how that data is used. We process it to provide, secure and support the marketplace service.

The personal data we collect depends on how you use ex.gold.

We use personal data to provide, operate, secure and improve ex.gold. This may include using data to:

• Operate marketplace pages, seller storefronts, listing features, account access and support channels.
• Respond to enquiries, route messages, support buyer and seller interactions and communicate service updates.
• Detect, prevent and investigate fraud, abuse, security issues, policy breaches and unlawful activity.
• Measure marketplace performance, improve user experience, test features and understand how the service is used.
• Comply with legal obligations, enforce terms, protect rights and respond to lawful requests.

Seller storefront details, product listings, images, business names, locations, contact details and other public listing information may be displayed publicly on ex.gold and may be indexed or cached by search engines and third-party services.

Sellers must only upload or publish personal data, images, documents or customer information where they have the right to do so and have provided any privacy information required by applicable law.

We may process seller inventory and storefront data from connected tools such as stock.ex.gold where needed to publish, update, moderate, secure and support marketplace listings.

We do not sell personal data. We share personal data only where needed to operate ex.gold or where the law allows or requires it.

We may share data with:

• Service providers for hosting, authentication, analytics, email, support, monitoring, security and infrastructure.
• Sellers where you make an enquiry, request information, place an order or otherwise ask to interact with them.
• Payment, logistics, identity, rate-data or communication providers where a feature requires those services.
• Authorities, regulators, courts or advisors where needed for legal compliance, disputes, safety or rights protection.

We operate from the United Arab Emirates and use service providers that may process data in other countries. Data protection laws in those countries may differ from the laws in your location.

Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections, provider due diligence and access controls.

We use cookies and similar technologies to operate ex.gold, keep users signed in, secure the service, remember preferences, measure performance and understand how marketplace features are used.

Some cookies are necessary for the service to work. Where required by law, we will ask for consent before using non-essential analytics or marketing cookies.

You can control cookies through your browser settings. Blocking some cookies may prevent parts of ex.gold from working correctly.

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the service, maintain records, resolve disputes, enforce agreements, protect users and comply with law.

Retention periods may vary depending on the type of data, account status, seller relationship, legal requirements, security needs and backup processes.

We use technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration and disclosure. No online service can be guaranteed to be completely secure.

You are responsible for keeping your account credentials secure and for notifying us if you suspect unauthorised access to your account or seller tools.

Depending on where you are located, you may have rights in relation to your personal data. These may include rights to request access, correction, deletion, restriction, portability, objection or withdrawal of consent.

If your request relates to information held by a seller, we may direct you to that seller or work with the seller to respond where appropriate.

To make a privacy request, contact privacy@ex.gold .

ex.gold may link to seller websites, payment pages, maps, social platforms, messaging tools and other third-party services. Those services may process your data under their own privacy policies.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date above.

If changes are material, we may provide additional notice, such as by email, in-app notice or notice on the website.